Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201981 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, recommendations | July 2013 |
| 201202339 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |
| 201202359 | The Highland Council | building warrants: certificates of completion/habitation | Upheld, recommendations | July 2013 |
| 201202725 | Orkney NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201202880 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | July 2013 |
| 201202928 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201202968 | A Council | policy/administration | Some upheld, recommendations | July 2013 |
| 201202994 | Perth and Kinross Council | local housing allowance and council tax benefit | Some upheld, recommendations | July 2013 |
| 201203025 | South Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | July 2013 |
| 201203034 | Borders NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | July 2013 |