Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202642 | Business Stream | charging method / calculation | Some upheld, recommendations | April 2013 |
| 201202688 | Scottish Prison Service | policy/administration | Some upheld, no recommendations | April 2013 |
| 201202730 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | April 2013 |
| 201202755 | Glasgow Housing Association Ltd | repairs and maintenance | Some upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201202821 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |
| 201202888 | Wishaw and District Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | April 2013 |
| 201203004 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201203060 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2013 |
| 201203190 | Business Stream | charging method / calculation | Not upheld, no recommendations | April 2013 |
| 201203227 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, action taken by body to remedy, no recommendations | April 2013 |