Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202302088 | A GP Practice in the Highland NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | January 2025 |
| 202302723 | A GP Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202303181 | Forth Valley NHS Board | Appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2025 |
| 202303373 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2025 |
| 202303446 | A GP Practice in the Forth Valley NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202303944 | A Dentist in the Grampian NHS Board area | Clinical treatment / Diagnosis | Upheld, recommendations | January 2025 |
| 202305141 | A GP Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | January 2025 |
| 202208569 | Aberdeen City Council | Neighbour disputes and anti-social behaviour | Some upheld, recommendations | December 2024 |
| 202210447 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2024 |
| 202301188 | Lothian NHS Board - Acute Division | Record keeping | Some upheld, recommendations | December 2024 |