Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103520 | Scottish Prison Service | finance procedures | Upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103592 | Grampian NHS Board | Communication and complaints handling | Upheld, recommendations | April 2012 |
| 201103646 | Tayside NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | April 2012 |
| 201103862 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2012 |
| 201104097 | NHS 24 | Admission, discharge and transfer procedures | Not upheld, no recommendations | April 2012 |
| 201003039 | Scottish Borders Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, recommendations | March 2012 |
| 201004354 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | March 2012 |
| 201004523 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, action taken by body to remedy, no recommendations | March 2012 |
| 201004700 | A Medical Practice, Lothian NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | March 2012 |
| 201004935 | Tayside NHS Board | clinical treatment; diagnosis | Upheld, recommendations | March 2012 |