Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202308932 | Glasgow City Council | Primary School | Upheld, recommendations | April 2025 |
| 202400103 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202400112 | Glasgow City Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | April 2025 |
| 202401251 | Glasgow City Health and Social Care Partnership | Child protection | Not upheld, no recommendations | April 2025 |
| 202402009 | Falkirk Council | Repairs and maintenance | Upheld, recommendations | April 2025 |
| 202403098 | South Lanarkshire Council | Handling of application (complaints by opponents) | Upheld, recommendations | April 2025 |
| 202405538 | Edinburgh Health and Social Care Partnership | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202207008 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202209336 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Admission / discharge / transfer procedures | Some upheld, recommendations | March 2025 |
| 202210585 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2025 |