Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404595 | Aberdeen City Council | estate management, open space & environment work | Upheld, recommendations | June 2015 |
| 201405000 | The City of Edinburgh Council | repairs and maintenance | Upheld, no recommendations | June 2015 |
| 201405307 | University of Glasgow | policy/administration | Not upheld, no recommendations | June 2015 |
| 201405354 | Shetland Islands Council | school transport | Not upheld, no recommendations | June 2015 |
| 201405374 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201405381 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201405452 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201405560 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201405772 | Scottish Prison Service | downgrading | Not upheld, no recommendations | June 2015 |
| 201405815 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | June 2015 |