Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201000645 | Grampian NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | August 2012 |
| 201003234 | Dundee City Council | policy/administration | Not upheld, no recommendations | August 2012 |
| 201003618 | Ayrshire and Arran NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | August 2012 |
| 201003683 | The Highland Council | complaints handling | Upheld, recommendations | August 2012 |
| 201003932 | Ayrshire and Arran NHS Board | clinical treatment/diagnosis | Not upheld, no recommendations | August 2012 |
| 201004338 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201004828 | West Lothian Council | finance - housing benefit and council tax benefit | Some upheld, recommendations | August 2012 |
| 201004951 | Fife NHS Board | hygiene, cleanliness and infection control | Not upheld, recommendations | August 2012 |
| 201005054 | Perth and Kinross Council | policy/administration | Upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201005308 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | August 2012 |