Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201907915 | Glasgow City Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Not duly made or withdrawn, no recommendations | September 2021 |
| 201908784 | Dumfries and Galloway Council | Child services and family support | Upheld, recommendations | September 2021 |
| 201910147 | A Medical Practice in the Lothian NHS Board area | Lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | September 2021 |
| 201910632 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 202001911 | Dumfries and Galloway Council | Kinship care | Resolved, no recommendations | September 2021 |
| 202003058 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 202003904 | West Dunbartonshire Council | Secondary School | Not upheld, no recommendations | September 2021 |
| 202003940 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007590 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 202007689 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |