Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201808272 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2020 |
| 201808321 | Glasgow City Council | aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 | Upheld, recommendations | June 2020 |
| 201808371 | Borders NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | June 2020 |
| 201808444 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Upheld, no recommendations | June 2020 |
| 201808490 | South Lanarkshire Council | primary school | Not upheld, no recommendations | June 2020 |
| 201808498 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2020 |
| 201808639 | Clear Business Water | incorrect billing | Not upheld, no recommendations | June 2020 |
| 201808647 | University of the West of Scotland | academic appeal / exam results / degree classification | Not upheld, no recommendations | June 2020 |
| 201808698 | Midlothian Council | council tax | Not upheld, recommendations | June 2020 |
| 201808763 | Scottish Prison Service | behaviour related programmes (including access to) | Not duly made or withdrawn, no recommendations | June 2020 |