Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202007481 | West Dunbartonshire Council | Council Tax | Upheld, recommendations | September 2023 |
| 202101440 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | September 2023 |
| 202102932 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | September 2023 |
| 202104574 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2023 |
| 202106214 | Glasgow City Health and Social Care Partnership | Community Mental health services | Upheld, recommendations | September 2023 |
| 202106438 | Glasgow City Health and Social Care Partnership | Nurses / Nursing Care | Some upheld, recommendations | September 2023 |
| 202107863 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2023 |
| 202109366 | West Dunbartonshire Council | Secondary School | Upheld, recommendations | September 2023 |
| 202111356 | North Lanarkshire Council | Assessments / self-directed support | Not upheld, no recommendations | September 2023 |
| 202111903 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2023 |