Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104148 | Business Stream Ltd | Meter reading | Not upheld, recommendations | July 2012 |
| 201104153 | University of the Highlands and Islands | Teaching and supervision | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104296 | Grampian NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2012 |
| 201104363 | Scottish Prison Service | Policy/Administration | Some upheld, recommendations | July 2012 |
| 201104398 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | July 2012 |
| 201104416 | Scottish Prison Service | Progression | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104453 | Skills Development Scotland | Policy/administration | Not upheld, no recommendations | July 2012 |
| 201104524 | Mental Welfare Commission for Scotland | Policy/administration | Some upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104528 | A Medical Practice in the Lanarkshire NHS Board area | Appointments/Admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | July 2012 |
| 201104549 | Scottish Water | Damage caused / compensation | Not upheld, no recommendations | July 2012 |