Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101922 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Upheld, action taken by body to remedy, no recommendations | January 2012 |
| 201102183 | Strathclyde Partnership for Transport | Policy/administration | Not upheld, no recommendations | January 2012 |
| 201102206 | Scottish Prison Service | Orderly room hearing | Not upheld, no recommendations | January 2012 |
| 201102219 | A Dental Practice, Tayside NHS Board | Policy/administration | Not upheld, no recommendations | January 2012 |
| 201102318 | Scottish Ambulance Service | Communication, staff attitude, dignity, confidentiality | Upheld, recommendations | January 2012 |
| 201102356 | A Medical Practice, Highland NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | January 2012 |
| 201102482 | North Ayrshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | January 2012 |
| 201000660 | East Ayrshire Council | complaints handling (including social work complaints procedures) | Upheld, recommendations | December 2011 |
| 201003830 | Greater Glasgow and Clyde NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | December 2011 |
| 201003968 | Lanarkshire NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | December 2011 |