Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101196 | West Lothian Council | Handling of application (complaints by opponents) | Some upheld, recommendations | November 2011 |
| 201101201 | Scottish Prison Service | Policy/Administration | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 201101210 | Fyne Homes | Complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 201101257 | Scottish Prison Service | Education | Not upheld, no recommendations | November 2011 |
| 201101383 | Scottish Prison Service | Progression | Not upheld, no recommendations | November 2011 |
| 201101523 | Lothian NHS Board | Policy/administration, communication | Not upheld, action taken by body to remedy, no recommendations | November 2011 |
| 200904203 | East Ayrshire Council | building standards | Not upheld, no recommendations | October 2011 |
| 201001246 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | October 2011 |
| 201001292 | Tayside NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | October 2011 |
| 201001709 | Perth and Kinross Council | parks; outdoor centres and facilities | Upheld, recommendations | October 2011 |