Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500896 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201501940 | Orkney NHS Board | complaints handling | Not upheld, no recommendations | June 2016 |
| 201501972 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502547 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502781 | Scottish Prison Service | personal property | Upheld, recommendations | June 2016 |
| 201502987 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201503032 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201507445 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507457 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2016 |
| 201507463 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |