Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402469 | Aberdeen City Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201403993 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2016 |
| 201404640 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2016 |
| 201404925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201404954 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201405031 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201405055 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201405186 | Business Stream | incorrect billing | Upheld, recommendations | May 2016 |
| 201405195 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201405284 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |