Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304447 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2015 |
| 201304920 | Ayrshire and Arran NHS Board | nurses / nursing care | Some upheld, recommendations | July 2015 |
| 201305006 | The City of Edinburgh Council | statutory notices | July 2015 | |
| 201305322 | The Highland Council | development plans - breaches/procedures and enquiries | Not upheld, no recommendations | July 2015 |
| 201305354 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | July 2015 |
| 201305453 | South Ayrshire Council | building standards | Not upheld, no recommendations | July 2015 |
| 201305515 | West Lothian Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201305981 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201305986 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | July 2015 |
| 201306294 | Business Stream | complaints handling | Some upheld, recommendations | July 2015 |