Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908559 River Clyde Homes Homeless person issues Some upheld, recommendations August 2020
201909588 Highland NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2020
201709020 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201800345 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201803128 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations July 2020
201804269 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201804428 Western Isles NHS Board clinical treatment / diagnosis Upheld, recommendations July 2020
201805039 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2020
201805473 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2020
201805653 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2020