Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201808254 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2020
201808261 South Ayrshire Council refuse collections & bins Some upheld, recommendations June 2020
201808264 Inverclyde Health and Social Care Partnership continuing care Upheld, recommendations June 2020
201808272 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808321 Glasgow City Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Upheld, recommendations June 2020
201808371 Borders NHS Board admission / discharge / transfer procedures Upheld, recommendations June 2020
201808444 Glasgow City Health and Social Care Partnership clinical treatment / diagnosis Upheld, no recommendations June 2020
201808490 South Lanarkshire Council primary school Not upheld, no recommendations June 2020
201808498 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808639 Clear Business Water incorrect billing Not upheld, no recommendations June 2020