Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202008353 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2024 |
| 202106027 | Aberdeen City Council | Handling of application (complaints by opponents) | Upheld, recommendations | June 2024 |
| 202108765 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202201541 | South Ayrshire Council | Adoption / Fostering | Some upheld, recommendations | June 2024 |
| 202201594 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2024 |
| 202206587 | A Medical Pratice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202207983 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2024 |
| 202207990 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2024 |
| 202210917 | The City of Edinburgh Council | Child protection | Upheld, recommendations | June 2024 |
| 202301048 | East Ayrshire Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | June 2024 |