Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800565 | West Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2019 |
| 201801882 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 |
| 201802124 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201802138 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201802170 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201802724 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201802780 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 |
| 201802902 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201802964 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2019 |
| 201803230 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, no recommendations | October 2019 |