Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805349 Dumfries and Galloway Council child services and family support Upheld, recommendations August 2019
201805361 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201805785 Glasgow City Health and Social Care Partnership policy / administration Not upheld, no recommendations August 2019
201805871 Perth and Kinross Council secondary school Not upheld, no recommendations August 2019
201805923 North Ayrshire Council primary school Upheld, recommendations August 2019
201806301 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2019
201806794 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2019
201807306 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201807508 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, no recommendations August 2019
201807567 Glasgow City Council primary school Some upheld, recommendations August 2019