Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201810639 | Scottish Water | incorrect billing | Upheld, recommendations | May 2019 |
| 201702563 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2019 |
| 201706515 | Forth Valley NHS Board | complaints handling | Not upheld, no recommendations | April 2019 |
| 201707109 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | April 2019 |
| 201707309 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707407 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707429 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707564 | Glasgow City Health and Social Care Partnership | continuing care | Not upheld, no recommendations | April 2019 |
| 201707720 | Scottish Prison Service | discrimination and human rights | Not upheld, no recommendations | April 2019 |
| 201707741 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | April 2019 |