Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202300501 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | April 2024 |
| 202302342 | West Whitlawburn Housing Co-operative Ltd | Applications / allocations / transfers / exchanges | Not upheld, no recommendations | April 2024 |
| 202103292 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |
| 202104243 | Midlothian Council | Policy / administration | Some upheld, recommendations | March 2024 |
| 202104785 | A Medical Practice in the Ayrshire & Arran NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | March 2024 |
| 202104888 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Hygiene / cleanliness / infection control | Upheld, recommendations | March 2024 |
| 202106196 | Glasgow City Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | March 2024 |
| 202109772 | Grampian NHS Board | Nurses / nursing care | Upheld, recommendations | March 2024 |
| 202109957 | Clackmannanshire Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | March 2024 |
| 202110901 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2024 |