Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800737 | Lothian NHS Board - Acute Division | complaints handling | Not upheld, no recommendations | March 2019 |
| 201800864 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | March 2019 |
| 201800868 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201801027 | West Dunbartonshire Council | repairs and maintenance | Resolved, no recommendations | March 2019 |
| 201801045 | Dundee City Council | policy / administration | Not upheld, no recommendations | March 2019 |
| 201801272 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801293 | The Moray Council | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | March 2019 |
| 201801342 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801381 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | March 2019 |
| 201801415 | Scottish Water | disputed cost to repair sewer / drain | Not upheld, no recommendations | March 2019 |