Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800699 Sanctuary (Scotland) Housing Association Ltd repairs and maintenance Upheld, recommendations February 2019
201800738 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201800745 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations February 2019
201800971 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2019
201801180 The City of Edinburgh Council child services and family support Upheld, no recommendations February 2019
201801229 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2019
201801256 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801463 Dundee Health and Social Care Partnership sheltered housing issues/residential homes Upheld, recommendations February 2019
201801491 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801705 South Ayrshire Health and Social Care Partnership child services and family support Upheld, recommendations February 2019