Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704119 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2018 |
| 201704215 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | November 2018 |
| 201704657 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | November 2018 |
| 201704678 | Scottish Prison Service | food | Upheld, recommendations | November 2018 |
| 201705076 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2018 |
| 201705257 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2018 |
| 201705314 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2018 |
| 201705807 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2018 |
| 201705818 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2018 |
| 201705851 | Glasgow City Health and Social Care Partnership | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | November 2018 |