Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801682 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018
201802288 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018
201604293 An NHS Board area policy / administration Some upheld, recommendations September 2018
201604294 A Medical Practice in an NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2018
201605709 NHS National Services Scotland policy / administration Some upheld, recommendations September 2018
201607509 A Medical Practice in the Highland NHS Board area policy / administration Not duly made or withdrawn, no recommendations September 2018
201700707 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201700731 Loch Lomond and The Trossachs National Park Authority policy / administration Not upheld, no recommendations September 2018
201700875 Shetland Islands Council school transport Upheld, recommendations September 2018
201700906 Glasgow City Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations September 2018