New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708324 | Glasgow City Council | special educational needs - assessment & provision | Not upheld, no recommendations | July 2018 |
| 201708344 | A Medical Practice in the Tayside NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201708674 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201609237 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700130 | Dundee City Council | development plans - breaches / procedures and enquiries | Some upheld, recommendations | June 2018 |
| 201700190 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700231 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700271 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201700461 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2018 |
| 201700463 | Lothian NHS Board - Acute Division | nurses / nursing care | Upheld, recommendations | June 2018 |