New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700758 | Fife Council | repairs and maintenance | Upheld, recommendations | April 2018 |
| 201700908 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | April 2018 |
| 201701062 | Dumfries and Galloway Council | handling of application (complaints by applicants) | Not upheld, no recommendations | April 2018 |
| 201701146 | Elderpark Housing Association Ltd | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2018 |
| 201701227 | Forth Valley NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | April 2018 |
| 201701258 | South Lanarkshire Council | rent and/or service charges | Not upheld, no recommendations | April 2018 |
| 201701261 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2018 |
| 201701927 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2018 |
| 201701995 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2018 |
| 201702040 | Falkirk Council | child services and family support | Not upheld, no recommendations | April 2018 |