New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600270 Greater Glasgow and Clyde NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations November 2017
201600986 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations November 2017
201601668 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations November 2017
201601715 City Of Glasgow College communication staff attitude dignity and confidentiality Some upheld, recommendations November 2017
201602391 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201602402 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2017
201602417 Business Stream charging method / calculation Some upheld, recommendations November 2017
201602468 Aberdeen City Council parks, outdoor centres and facilities Upheld, recommendations November 2017
201602803 South Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2017
201603268 Scottish Borders Council public hygiene/shops/dairies/food processing Some upheld, no recommendations November 2017