Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604160 The City of Edinburgh Council local housing allowance and council tax benefit Some upheld, recommendations October 2017
201604207 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2017
201604392 North Lanarkshire Council nursery and pre-school Not upheld, no recommendations October 2017
201604554 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201604627 South Lanarkshire Council complaints handling (incl social work complaints procedures) Some upheld, recommendations October 2017
201604703 West Lothian Council sales and leases of property including excambions Not upheld, no recommendations October 2017
201605471 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201605478 Western Isles NHS Board admission / discharge / transfer procedures Not upheld, recommendations October 2017
201605828 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations October 2017
201606203 Scottish Prison Service policy/administration Not upheld, no recommendations October 2017