New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600254 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations April 2017
201600473 Argyll Community Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations April 2017
201600658 Scottish Water other Upheld, recommendations April 2017
201600725 Lothian NHS Board - Acute Division nurses / nursing care Some upheld, no recommendations April 2017
201601222 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, recommendations April 2017
201601916 The Highland Council primary school Some upheld, recommendations April 2017
201602008 Argyll Community Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations April 2017
201602119 University of St Andrews policy/administration Not upheld, no recommendations April 2017
201602152 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations April 2017
201602276 Aberdeenshire Council handling of application (complaints by opponents) Upheld, recommendations April 2017