New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507493 NHS 24 clinical treatment / diagnosis Upheld, no recommendations March 2017
201507499 The City of Edinburgh Council cleansing/public conveniences/streets and stairs Upheld, recommendations March 2017
201507537 Crofting Commission handling of application Not upheld, recommendations March 2017
201507539 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2017
201507604 East Dunbartonshire Council local housing allowance and council tax benefit Not upheld, recommendations March 2017
201507658 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2017
201507742 Glasgow West Housing Association Ltd repairs and maintenance Resolved, no recommendations March 2017
201507743 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2017
201507779 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2017
201507872 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2017