New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507927 Scottish Prison Service personal property Not duly made or withdrawn, no recommendations March 2017
201508027 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations March 2017
201508028 Scottish Qualifications Authority policy/administration Some upheld, recommendations March 2017
201508044 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2017
201508079 The Highland Council handling of application (complaints by opponents) Upheld, recommendations March 2017
201508092 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations March 2017
201508096 An NHS Board policy / administration Upheld, recommendations March 2017
201508101 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2017
201508126 Lothian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations March 2017
201508198 Grampian NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations March 2017