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Decision Report 201507927

  • Case ref:
    201507927
  • Date:
    March 2017
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    personal property

Summary

Mr C complained that his lost property claim was not appropriately investigated. During our initial investigations we found some discrepancies in the claim correspondence and associated evidence. We therefore asked the Scottish Prison Service to reconsider the claim in the first instance.

Updated: March 13, 2018