New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604495 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not duly made or withdrawn, no recommendations March 2017
201604725 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2017
201604921 Trust Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2017
201604928 Fife NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations March 2017
201604970 Crown Office and Procurator Fiscal Service complaints handling Upheld, recommendations March 2017
201606017 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2017
201507511 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations February 2017
201507573 Scottish Prison Service staff attitude and dignity Not upheld, no recommendations February 2017
201507584 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2017
201507626 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2017