New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602984 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2017 |
| 201603323 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | February 2017 |
| 201603468 | A Medical Practice in the Grampian NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2017 |
| 201603804 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2017 |
| 201603935 | Scottish Prison Service | complaints handling | Upheld, recommendations | February 2017 |
| 201604101 | Aberdeenshire Council | communication, staff attitude, dignity and confidentiality | Upheld, recommendations | February 2017 |
| 201604266 | Aberdeenshire Council | homeless person issues | Not upheld, no recommendations | February 2017 |
| 201604419 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2017 |
| 201507440 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | January 2017 |
| 201507446 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |