New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508421 | West Lothian Council | primary school | Not upheld, no recommendations | January 2017 |
| 201508517 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508595 | Lothian NHS Board | nurses / nursing care | Not upheld, recommendations | January 2017 |
| 201508604 | Scottish Prison Service | work (in prison) | Upheld, no recommendations | January 2017 |
| 201508624 | Scottish Borders Council | conservation areas, listed buildings, tree preservation orders | Upheld, recommendations | January 2017 |
| 201508631 | Fife Council | handling of application (complaints by opponents) | Upheld, recommendations | January 2017 |
| 201508685 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2017 |
| 201508703 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508793 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508815 | Scottish Prison Service | removal from association/segregation | Upheld, recommendations | January 2017 |