Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201508421

  • Case ref:
    201508421
  • Date:
    January 2017
  • Body:
    West Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    primary school

Summary

Mr and Mrs C raised a number of issues regarding the handling by the council of their complaint relating to their child's school. During our investigation, we were satisfied that, based on the available evidence, the council had investigated the various issues raised by Mr and Mrs C in line with appropriate procedures and taken reasonable action based on this. We therefore did not uphold Mr and Mrs C's complaint.

Related reading

Updated: March 13, 2018