New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600975 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201601004 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not duly made or withdrawn, no recommendations | January 2017 |
| 201601098 | Argyll and Bute Council | building standards | Some upheld, recommendations | January 2017 |
| 201601484 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, no recommendations | January 2017 |
| 201601727 | Cobalt Water Ltd | charging method / calculation | Not upheld, no recommendations | January 2017 |
| 201601777 | Scottish Prison Service | personal property | Not upheld, recommendations | January 2017 |
| 201601830 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201601919 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201601930 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2017 |
| 201601941 | North Ayrshire Council | secondary school | Not upheld, no recommendations | January 2017 |