New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507951 Glasgow City Council statutory notices Not upheld, no recommendations December 2016
201507976 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508009 Stirling Council primary school Some upheld, recommendations December 2016
201508063 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2016
201508081 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508083 Lothian NHS Board policy / administration Upheld, recommendations December 2016
201508163 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201508175 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations December 2016
201508184 University of Strathclyde academic appeal/exam results/degree classification Some upheld, recommendations December 2016
201508242 Scottish Prison Service progression Not upheld, no recommendations December 2016