New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508292 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2016
201508328 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508342 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2016
201508349 Scottish Prison Service access to medical care/treatment Not duly made or withdrawn, no recommendations December 2016
201508373 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508381 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508409 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201508423 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2016
201508471 Scottish Prison Service removal from association/segregation Not duly made or withdrawn, no recommendations December 2016
201508622 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016