New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600126 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201600303 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201600399 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201600555 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201600936 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | December 2016 |
| 201601033 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | December 2016 |
| 201601265 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201601310 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201601424 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201601426 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |