New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508164 East Dunbartonshire Council nursery and pre-school Upheld, recommendations August 2016
201508165 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201508208 Business Stream incorrect billing Some upheld, recommendations August 2016
201508239 Business Stream incorrect billing Not duly made or withdrawn, no recommendations August 2016
201508260 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508268 Edinburgh College communication staff attitude dignity and confidentiality Some upheld, no recommendations August 2016
201508320 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201508325 A Council neighbour disputes and anti-social behaviour Upheld, recommendations August 2016
201508439 Inverclyde Council complaints handling (including appeals procedures) Upheld, recommendations August 2016
201508506 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016