New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507752 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201507764 | Hillcrest Housing Association | neighbour disputes and anti-social behaviour | Upheld, recommendations | July 2016 |
| 201507774 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2016 |
| 201507814 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201507859 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201507873 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201507963 | Cairn Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2016 |
| 201507972 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2016 |
| 201508029 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508067 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |