New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507639 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | June 2016 |
| 201507640 | Student Awards Agency for Scotland | handling of application | Not upheld, no recommendations | June 2016 |
| 201507654 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | June 2016 |
| 201507691 | Inverclyde Council | secondary school | Some upheld, recommendations | June 2016 |
| 201507722 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201507738 | Western Isles NHS Board | policy / administration | Not upheld, no recommendations | June 2016 |
| 201507758 | Grampian NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | June 2016 |
| 201507776 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201507827 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507833 | A Medical Practice in the Lothian NHS Board area | policy / administration | Not upheld, no recommendations | June 2016 |