New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502155 | Leisure and Culture Dundee | hall letting, indoor facilities, libraries, museums etc | Some upheld, recommendations | May 2016 |
| 201502220 | Fife College | policy/administration | Not upheld, no recommendations | May 2016 |
| 201502324 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502359 | The City of Edinburgh Council | statutory notices | Upheld, no recommendations | May 2016 |
| 201502380 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502424 | The City of Edinburgh Council | council tax | Not duly made or withdrawn, no recommendations | May 2016 |
| 201502517 | A Medical Practice in the Highland NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | May 2016 |
| 201502583 | Scottish Prison Service | personal property | Upheld, recommendations | May 2016 |
| 201502592 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201502620 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |