New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404857 Lothian NHS Board nurses / nursing care Upheld, recommendations January 2016
201404967 Business Stream incorrect billing Resolved, no recommendations January 2016
201405047 Argyll and Bute Council maintenance and repair of roads Not upheld, action taken by body to remedy, no recommendations January 2016
201405103 Business Stream policy/administration Not upheld, no recommendations January 2016
201405112 The City of Edinburgh Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations January 2016
201405142 Perth and Kinross Council noise pollution Upheld, recommendations January 2016
201405167 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201405212 Perth and Kinross Council primary school Resolved, no recommendations January 2016
201405274 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201405328 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016