New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406106 | Falkirk Council | policy/administration | Some upheld, recommendations | December 2015 |
| 201406132 | Business Stream | incorrect billing | Resolved, no recommendations | December 2015 |
| 201406306 | Scottish Natural Heritage | policy/administration | Not upheld, no recommendations | December 2015 |
| 201406406 | West Dunbartonshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | December 2015 |
| 201406444 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2015 |
| 201406643 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201406685 | Aberdeenshire Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | December 2015 |
| 201406688 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Not upheld, no recommendations | December 2015 |
| 201406808 | The City of Edinburgh Council | improvements and renovation | Some upheld, no recommendations | December 2015 |
| 201406815 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |