New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
Case Ref | Organisation | Subject | Outcome | Report Date |
---|---|---|---|---|
201407367 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
201407585 | South Lanarkshire Council | repairs and maintenance | Upheld, recommendations | November 2015 |
201407616 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | November 2015 |
201407873 | Fife Council | claims for damage, injury, loss | Some upheld, recommendations | November 2015 |
201500055 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
201500112 | West Lothian Council | secondary school | Upheld, recommendations | November 2015 |
201500206 | Scottish Prison Service | home detention curfew | Upheld, recommendations | November 2015 |
201500231 | Dumfries and Galloway Council | policy/administration | Some upheld, recommendations | November 2015 |
201500264 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | November 2015 |
201500514 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | November 2015 |